LiveTime ITIL Service Management and Help Desk for the iPhone

Service and Support on the iPhone
LiveTime provides out of the box support for Apple's iPhone. Field technicians and customers can now manage support and change requests on the road using the iPhone. With 100% functionality on the iPhone, LiveTime can be customized with specific column views and provide true mobility for on site technicians and customers. With direct access to LiveTime's Configuration Management Database (CMDB), service desk staff can access the most up to date infrastructure information when working on support issues directly on the iPhone. Reporting on the Road With on demand reporting available at your finger tips management and technicians have access to real time statistics on the iPhone, assuring adequate service delivery at all times. You can even view dynamically generated PDF documents by clicking the PDF button in any window. Leverage your Knowledge LiveTime's built in search engine provides immediate access to existing knowledge, solutions, incident notes, descriptions and attachments in a matter of milliseconds for rapid problem resolution on the road. A complete expert system can be produced in a matter of hours by simply uploading existing documents such as PDF, Word, RTF, HTML, Text and StarOffice. No plugins required LiveTime utilizes the latest Web 2.0 technologies to generate a rich user experience on the desktop or the iPhone. Subsequently, no additional tools or plugins are required. Experience for yourself why LiveTime has been adopted by some of the largest corporations, governments and educational institutions across the world as the defacto standard for customer service and support. ATT certified The AT&T enterprise software testing and certification program validates that LiveTime's ITIL service management suite is accessible via the iPhone over AT&T networks. This certification ensures customers can enjoy the best possible experience when using the LiveTime applications across AT&T's wireless network. Read the Press Release for further information.

Service and Support on the iPhone

LiveTime provides out of the box support for Apple's iPhone. Field technicians and customers can now manage support and change requests on the road using the iPhone. With 100% functionality on the iPhone, LiveTime can be customized with specific column views and provide true mobility for on site technicians and customers. With direct access to LiveTime's Configuration Management Database (CMDB), service desk staff can access the most up to date infrastructure information when working on support issues directly on the iPhone.

Reporting on the Road

With on demand reporting available at your finger tips management and technicians have access to real time statistics on the iPhone, assuring adequate service delivery at all times. You can even view dynamically generated PDF documents by clicking the PDF button in any window.

Leverage your Knowledge

LiveTime's built in search engine provides immediate access to existing knowledge, solutions, incident notes, descriptions and attachments in a matter of milliseconds for rapid problem resolution on the road. A complete expert system can be produced in a matter of hours by simply uploading existing documents such as PDF, Word, RTF, HTML, Text and StarOffice.

No plugins required

LiveTime utilizes the latest Web 2.0 technologies to generate a rich user experience on the desktop or the iPhone. Subsequently, no additional tools or plugins are required. Experience for yourself why LiveTime has been adopted by some of the largest corporations, governments and educational institutions across the world as the defacto standard for customer service and support.

ATT certified

The AT&T enterprise software testing and certification program validates that LiveTime's ITIL service management suite is accessible via the iPhone over AT&T networks. This certification ensures customers can enjoy the best possible experience when using the LiveTime applications across AT&T's wireless network. Read the Press Release for further information.

LiveTime iPhone Login ITIL Service Management

LiveTime iPhone Requests and ITIL Service Management

LiveTime iPhone Incident Notes and ITIL Service Management

LiveTime iPhone Dashboard and ITIL Service Management

LiveTime iPhone Workflow and ITIL Service Management

LiveTime iPhone Reports and ITIL Service Management

LiveTime iPhone Results and ITIL Service Management

LiveTime iPhone Customer Portal and ITIL Service Management

Web 2.0 ITIL Service Desk, Help Desk and Support Software

Service and Support on the iPhone

Web 2.0 ITIL Service Desk, ITIL Help Desk and Support Software