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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Press Release |
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LiveTime achieves AT&T enterprise certification for iPhone compatible ITIL Service Desk and Help Desk software |
LiveTime's ITIL Service Management suite 100% certified for the iPhone over AT&T networks. |
Newport Beach, CA - June 2, 2008 - LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software, today announced it has achieved AT&T enterprise software certification for LiveTime Service Manager and Help Desk for the iPhone ®.
The AT&T enterprise software testing and certification program validates that LiveTime's ITIL service management suite is accessible via the iPhone over AT&T networks. This certification ensures customers can enjoy the best possible experience when using the LiveTime applications across AT&T's wireless network. Although not initially designed for business use, the iPhone has grown in popularity within the corporate market and LiveTime recognizes the need to verify its applications' performance on the mobile device as it gains market share. The certification allows field technicians and customers who use the iPhone, to feel confident when they log and manage service requests while on the road. LiveTime provides true mobility for onsite incident, problem and change management. Direct access to LiveTime's Configuration Management Database (CMDB) provides technicians with real time infrastructure information when they work on support issues directly from the iPhone. The on-demand service reports within LiveTime ensure management and technicians have up to the minute statistics over the AT&T networks, which guarantees adequate service delivery 24/7. LiveTime's built in search engine is fully accessible via the iPhone, and provides immediate access to existing knowledge articles, solutions, and the known error database in a matter of milliseconds for rapid request resolution in the field. |
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About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
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Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
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Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |